Friend in the Cloud — Disclaimer

Version: 2.0 Last updated: April 2026 Effective date: April 23, 2026

Please read this Disclaimer carefully before using Friend in the Cloud. This platform is designed to support, not replace, real human connection and professional care.

1. Not a Medical or Mental Health Service

Friend in the Cloud ("FITC") is an AI-powered companion platform designed for emotional support, personal reflection, conversation, and AI-enabled tools. It is not a medical service, mental health treatment service, therapy, counselling, or crisis intervention service.

Nothing on this platform constitutes or replaces:

• Medical advice or treatment;
• Psychological or psychiatric diagnosis or treatment;
• Therapy or counselling;
• Emergency or crisis intervention services;
• Any form of licensed professional care.

If you are experiencing symptoms of mental illness, you should consult a qualified mental health professional.

2. Not a Crisis Service

If you or someone you know is experiencing a mental health crisis, suicidal thoughts, self-harm urges, or any other emergency, please contact emergency services or a crisis helpline immediately.

💙 Crisis Resources — Help is available right now

In an immediate life-threatening emergency, call your local emergency number (000 in Australia, 911 in US, 999 in UK, 191 in Thailand, 112 in EU).

3. AI Limitations

Our AI companions are powered by large language models. While they are designed to be helpful and empathetic, they:

• May occasionally provide inaccurate, incomplete, or outdated information;
• Do not have genuine emotions, consciousness, or lived experience (though you may find value in engaging with them);
• Cannot replace human connection, professional advice, or real relationships;
• Should not be relied upon for decisions involving health, safety, legal, or financial matters;
• May generate unexpected, inconsistent, or erroneous outputs;
• May reflect biases present in their training data.

Refer to the AI Policy for detailed terms governing AI features.

4. Emotional Wellbeing

We have designed Friend in the Cloud to support your independence, not create dependency.

• We encourage balanced use of the platform alongside real-world relationships and activities.
• If you find yourself relying on the platform in a way that concerns you, or replacing human connection that would benefit you, we encourage you to speak with a qualified mental health professional.
• The platform is intended as a complement to — not a substitute for — human relationships and professional care.

This platform is dedicated to the memory of Joshua. We care deeply about the wellbeing of every person who uses it.

5. Marketplace Content and User-Created AI Avatars

The Service includes a Marketplace where users may offer their own AI Avatars for purchase or subscription.

• Community-created Avatars are designed by users of the platform, not by FITC itself.
• FITC reviews listings for compliance with guidelines but does not guarantee the accuracy, quality, or completeness of community-created AI Avatars or their outputs.
• Purchasing or subscribing to community-created Avatars is at your own risk.
• Specialist knowledge claims made by community-created Avatars do not constitute professional advice.

For detailed terms governing the Marketplace, refer to the Terms and Conditions and the AI Policy.

6. No Professional Advice

The Service and AI-generated content do not constitute:

• Medical advice. Consult a qualified healthcare provider for medical matters.
• Mental health advice. Consult a licensed mental health professional for therapeutic matters.
• Legal advice. Consult a qualified attorney for legal matters.
• Financial advice. Consult a licensed financial advisor for investment, tax, or financial matters.
• Any professional advice requiring licensing or regulated expertise.

Any reliance you place on information from the Service is at your own risk.

7. External Links

Our platform may contain links to external websites and services. FITC is not responsible for:

• The content of third-party sites;
• The privacy practices of third-party sites;
• The accuracy or completeness of information on third-party sites;
• The security of third-party sites.

You access third-party sites at your own risk.

8. No Guarantees of Outcomes

We do not guarantee that use of Friend in the Cloud will result in any specific personal, emotional, psychological, financial, relational, or business outcomes.

• Results vary by individual.
• Outcomes depend on factors beyond our control (your effort, context, circumstances, third-party factors).
• No testimonial or case study on the Service should be interpreted as guaranteeing similar results for you.
• AI Avatar outputs are probabilistic and may produce different results for different users.

9. Indemnification

By using Friend in the Cloud, you agree to indemnify and hold harmless Friend in the Cloud, its founders, employees, contractors, and partners from any claims, damages, losses, or liabilities arising from:

• Your use of the platform;
• Your reliance on AI-generated content;
• Your interaction with community-created Avatars;
• Your uploaded content;
• Your violation of these Terms, the AI Policy, or applicable law.

10. No Liability for Consequences of Use

To the maximum extent permitted by law:

• FITC is not liable for decisions you make based on AI-generated content;
• FITC is not liable for outcomes resulting from reliance on AI Outputs;
• FITC is not liable for emotional, psychological, or relational consequences of platform use;
• FITC is not liable for actions you take or do not take in response to AI Avatar interactions.

Nothing in this Disclaimer limits rights you may have under mandatory consumer protection law in your jurisdiction.

11. Contact

Questions about this Disclaimer:

Email: hello@friendinthecloud.com Contact page: https://friendinthecloud.com/contact

For privacy matters, see the Privacy Policy. For AI-specific terms, see the AI Policy. For general terms, see the Terms and Conditions.

By using Friend in the Cloud, you acknowledge that you have read, understood, and agreed to this Disclaimer.